In today’s fast-paced world, efficiency and customer satisfaction are paramount for drive-thru operations. At Fingermark, we understand the challenges faced by QSRs and have continually innovated to meet their needs. We’re excited to announce the latest update to our Eyecue solution: HVI 2.0, an advanced feature of Eyecue designed to bring a wider scope and deeper insight into drive-thru operations.

What is HVI 2.0?

HVI, or Human-Vehicle Interaction, has been a cornerstone of our Eyecue solution, enabling businesses to track interactions within areas of interest. With HVI 2.0, we’ve taken this a step further. Now, our leading camera technology allows for the tracking of HVI from anywhere in the drive-thru, providing a comprehensive overview of all interactions, regardless of location. Delivering accurate journey tracking no matter where your team is taking orders.

Key Benefits of HVI 2.0

1. Enhanced Visibility: With HVI 2.0, businesses can now monitor their drive-thru operations in real-time, gaining deeper insights into staff and customer interactions. Whether your team is taking orders with tablets or managing customer service, you’ll have a clear view of their activities and can make informed decisions to enhance efficiency.
2. Improved Speed of Service: By understanding where your staff is located and how much time they spend with customers, you can quickly identify bottlenecks and implement changes to improve the speed of service. HVI 2.0 provides the data needed to streamline operations and ensure customers receive consistent and dependable service.
3. Retrospective Analysis: HVI 2.0 isn’t just about real-time monitoring; it also offers valuable retrospective data. Use this information to analyze past performance, identify areas for improvement, and optimize staff training. Understanding past interactions can help refine your operational strategy for better future outcomes.
4. Optimized Staff Allocation: Efficient resource allocation is crucial for drive-thru success. HVI 2.0 helps businesses identify the best locations for staff within the drive-thru, ensuring optimal coverage and minimizing wait times. This data-driven approach leads to better staffing decisions and improved overall performance.

Why HVI 2.0 Matters

In the competitive world of QSRs, staying ahead means leveraging the latest technology to optimize operations and enhance customer experiences. HVI 2.0 offers a new level of insight and control, empowering businesses to make data-driven decisions that lead to tangible improvements.

By identifying resource allocation needs and understanding staff-customer interactions more comprehensively, businesses can create a more efficient, responsive, and customer-centric drive-thru experience.

Ready to experience the power of HVI 2.0? Contact us today to learn more and see how this cutting-edge feature can transform your drive-thru operations.